Terms and Conditions
Grasscalm GmbH
Beaver Anger 3
82281 Egenhofen / Aufkirchen
Tel .: 08145/94430
08145/94431 Fax
E-mail info@grasscalm.de
Homepage: www.grasscalm.de

VAT ID. DE296021872

Contract basis:
The following terms and conditions govern the contractual relations between the company Grasscalm GmbH and the customer, unless any provision expressly apply only to consumers or businesses.
The terms and conditions are applicable in force at the time the contract is concluded.
Conflicting or deviating from our terms and conditions of the customer we do not recognize, unless we have expressly agreed in writing. The same applies to the case that they are received by letter of confirmation.
Additional agreements, modifications, or exclusion of these Conditions shall be valid without our written confirmation.
The contract language is German. The law of the Federal Republic of Germany.

Product Specifications:
All the products that we ship are carefully checked.
All descriptions, illustrations and product pictures show faithfully the products. Color variations are possible due to different screen color resolution among the different manufacturers. It can cause efflorescence, hairline cracks, color variations and deviations from the mold without the function of the products may be adversely affected and do not constitute defects.

Offer, Order and Conclusion of Contract:
Our offers are subject to change. Orders and other agreements therefore come about only by written confirmation. The intermediate sale is reserved.

Delivery times can always be considered as approximate and are for us only exist if expressly confirmed by us as binding. The purchaser reasonable partial deliveries and deliveries before the end of the delivery period. The additional shipping costs will of course be borne by us. If shipment is delayed at the request of the customer, the storage costs are charged to the customer. After notice and a reasonable grace period, we are entitled to store the goods at the risk and expense of the purchaser otherwise.
In case of delay the buyer has the right to rescind the contract after it has previously set us a reasonable grace period of at least four weeks with the declaration that he will refuse to accept the delivery after the deadline.

All rates are quoted in Euros (€).
Our prices are net prices, so VAT, packaging, cost and quantity of shipment will be added for export deliveries plus customs as well as fees and other public charges.
Payment Terms:
Unless otherwise agreed in writing, all payments shall be made as follows.

Advance payment by bank transfer
When you choose to pay cash in advance, we will provide our bank details in the order confirmation and deliver the goods after payment.

You will be redirected to your Paypal account and payment may be made immediately.

Direct debit
The charge of your account is immediately when ordering.

Cash on delivery
When you choose to pay cash on delivery fees must be paid directly to the delivery service.

Cash Pickup by
You basically have the option of picking up at the company Grasscalm GmbH, beaver Anger 3, 82281 Egenhofen / Aufkirchen -Germany to the following stated business hours: Mon-Fr- 8:00 to 16:00 or by appointment.

Pay after receiving our written invoice document immediately, without deduction to our account.
The payment method is only possible for regular customers or telephone consultation.

The deduction of discounts and rebates subject to the written agreement.
An invoice is included in the shipment.

Packing Shipping, Export transactions
We deliver worldwide.
The shipping costs will be displayed in the order.
All non-transportable goods will be shipped by freight carrier-capable.
Loading and dispatch are uninsured at the risk of the recipient.
Unless otherwise agreed, the supplier packaging, shipping, shipping containers and will, in its sole discretion.
The prices are, unless otherwise agreed, ex Egenhofen / Aufkirchen and without costs for packaging, transport and transport insurance.
The possible return of euro pallets has to be carried out free of charge for the supplier.
The calculated them Euro pallet fee will be credited to them.
All Shipments abroad from Egenhofen / Aufkirchen. Shipping is only by cash on delivery or advance payment. The thus incurred costs borne by the buyer. For all deliveries with a value of € 250, – we charge a processing fee of € 25, -.

Warranties and liability for defects
The Buyer shall inspect the Goods immediately upon receipt for completeness and integrity.
Complaints about defects, wrong deliveries or substantial quantity discrepancies must be notified to us immediately recognizable after delivery of the goods. Shortages and damage must be reported immediately upon receipt of the goods and to confirm with the supplier. Hidden defects of the goods must be reported in writing to maintain any warranty claims under the purchase agreement after their discovery.
A reasonable complaint the customer is entitled to free repair or, upon return of the goods for replacement is of our choice. In this case, the impugned goods are at the moment in which we acknowledge the complaint, again our property. The defective goods must be returned at the expense of the purchaser. Shortages will be restocked. The warranty is void if the delivered goods are changed by a third party. It goes out further if requirements for installation, handling and use are not followed, damage to the product caused by the seller or a third person, or if defective assembly exists. Natural wear and improper handling are excluded from the warranty.
Claims for lack of a guaranteed property can will only be accepted if a particular property has been explicitly and in writing assurances of us individually.
For damage caused by storms, hail, floods and the like we take no responsibility.
The liability of Grasscalm GmbH for defects is three years from the delivery of the goods.

Retention of title
The sold goods until full settlement of all claims arising from this contract the property of Grasscalm GmbH. The retention of title shall also apply to all claims that arise later in connection with the purchase item.

Right of withdrawal
You have the right to cancel within fourteen days without giving a reason this contract. The revocation period is fourteen days from the date
or to which you or a third party named by you, other than the carrier, the goods have taken physical possession of, if you have ordered a product or multiple products within a single order and the goods or goods supplied uniformly . to become;
on which you or a third party named by you, other than the carrier, the last goods have taken physical possession of, if you order several products under a single order and the goods are delivered separately;
on which you or a third party named by you, other than the carrier, the last installment or the last piece have taken physical possession of, if you have ordered a product which is delivered in multiple lots or pieces;
If more than one of the above alternatives exist, the withdrawal period starts to run when you or a third party named by you, which is not the carrier, the last goods or the last installment or the last piece have taken physical possession of.
To exercise your right of cancellation, you must contact us (Fa. Grasscalm GmbH, beaver Anger 3,
Egenhofen 82281, Phone: 08145/94430, Fax: 08145/94431, E-mail: info@grasscalm.de) by means of a clear statement (eg, consigned by post mail, fax or email) of your decision to terminate this Agreement revoke inform. Use instead the attached model withdrawal form. To meet the cancellation deadline, it is sufficient that you send your communication concerning the exercise of the right of withdrawal before the withdrawal deadline.

Effects of withdrawal
If you withdraw from this contract, we will reimburse all payments we receive from you, exclusive of delivery charges and any additional costs arising from the fact, and to repay immediately at the latest within fourteen days from the date on which the notice of your revocation this contract is received. For this repayment we use the same method of payment that you used in the original transaction, unless you explicitly agreed otherwise.
We may refuse reimbursement until we have received the goods back, or until you have demonstrated that you have returned the goods, whichever is the earlier. You have to send back the goods promptly and in any event not later than fourteen days from the date on which you notify us of any cancellation of this contract to us or passed. The deadline is met if you send the goods before the expiry of the period of fourteen days.
You only need to pay for any diminished value of the goods when such value-loss is due to a necessary to ascertain the nature, characteristics and functioning of the goods handling. The right does not apply to contracts for the supply of goods which are not prefabricated and the production of which an individual choice or decision by the consumer is required or which are clearly tailored to the personal needs of the consumer.

Return of goods
If we agree to without that we are legally obliged to return the goods by the Purchaser, the Purchaser shall bear the resulting costs. Is a prerequisite for a return of goods that the customer returns the goods to be risk and that it is in perfect condition on arrival. For agreed returned goods we will only invoice amount (excluding postage, freight and other expenses) to repay.
Please call to confirm your return.

Place of performance and jurisdiction
If the buyer is a merchant within the meaning of the German Commercial Code, the place of performance and payment is the headquarters of the supplier.
Jurisdiction in this case Fürstenfeldbruck.
The same applies if the buyer is domiciled abroad. It is only to apply the law of the Federal Republic of Germany.

Salvatoric Clause
If any of these terms for any reason be invalid, which affects the
Not validity of the remaining provisions.
Any change to these terms of delivery and payment to be valid, written confirmation from the buyer.

Privacy Policy
We store the names, addresses, and orders of our clients on IT. This data will be used only for our own business transactions.

Stand 03.02.2015